stubhub charged me for cancelled order

Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Customer service all the way to your seat, 2000-2022 StubHub. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. It says it right in the email of the RESPONSE REQUIRED email. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). We were on the 50 yard line and offered 10 yard line. . Spent hours getting this sorted on three different calls. Copyright 2022 Consumers Unified LLC. That was my first and last sale. The company prides itself on being a Fan-to-Fan service. All this is described in their TOCs. As this price comparison shows, both services have a wide variety of seats available and are usually . He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. As others have replied, you don't have any grounds to dispute the fee. Customer service all the way to your seat, 2000-2022 StubHub. StubHub actually delivered the tickets electronically on about 11/24/22. An email might never be responded to, and the same goes for phone calls. Removed the Apple ID. Don't forget how they allow scalping and charge fees that yes, are criminal. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. 3, it lays out the ramifications of what they call a dropped sale. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Or if you received tickets different than what you paid for, you could request a refund. The company prides itself on being a Fan-to-Fan service. We are changing the way you register and sign-in to the StubHub Community. By clicking 'Buy now,' you complete the order. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Called customer support. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Vivid: $271 - $515. However, where they drop the ball is the follow through. Requested password reset. Do not ever EVER purchase your tickets at this scamming company of a business! Under their sellers policy, section 3. I NEVER authorized my card to be charged without my permission. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Terrible experience wit StubHub. Portugal. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. The seller would net $85.". Request and Get a StubHub Refund Right Now. They gave me the address of their corporate office. At this point I feel Im in trouble. Go to 'My tickets' then Orders in each one to see if you bought tickets. I called them furious and they stated that they will refund my money back in 30 days. FAQ. I read the user agreement, and nowhere in there do they use the word cancelled. We value your privacy. Hi guys. Are You Having Trouble Getting in Touch With StubHub? List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. No notifications went to Apple ID. So my tickets were listed for $275 a piece, and there were two of them. Just a heads up. Was this answer helpful? Privacy Policy. Therefore do NOT list with them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. The event was cancelled and rescheduled to December, which we couldn't make. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Doesn't matter that it happened while you were asleep. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. 05-07-2021 07:39 PM 0 Reply Thank you! We value your privacy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. DoNotPay can be by your side during the process and help you sue any company in small claims court. Doesn't matter that it was an unintentional human mistake. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. and take advantage of this neat service whenever you need it. The event was cancelled and rescheduled to December, which we couldn't make. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Unsubscribe easily. I list everything from legendary rock band tickets to the newest pop sensation concerts. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. What?!?! They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Rich Text; HTML; Preview; Quote. Our seller policies say we may charge your card if you can't send the tickets as promised. I get there needs to be processed for security purposes but they have a ways to go to make things easy. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email [email protected] include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. I have hockey season seats and sometimes list tickets. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Unsubscribe easily. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I spoke to them and they said nothing they can do. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. To them, comparable means not even close! Receive a coupon for 120 percent of your original purchase*. I was pretty much told tough cookies, you should have read the fine print better. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. After the switch, you will enter the email address you use to access the community in order to reset your password. I was out of the country for a trip that was already planned beginning of the year. Call toll-free from the U.S. or Canada, or chat online with support. I feel this is just a cash grab for Stub Hub. Sorry we couldn't be helpful. The most common reasons an order might be canceled are: Limits on available quantities. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. For more information, please see our Perhaps Its Time to Switch to Something Other Than StubHub. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Eventually he said he is doing me a favor and got the $282 waived. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Ben - Los Angeles, California. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. DoNotPay records the details of your purchase to boost your chances of winning the refund. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Please do not send original documents as we cannot take responsibility for them. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Be the first one to find this review helpful. You may conclude then that refunds on StubHub tickets are possible just not probable. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A link has directed you to this review. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Night of the two-night event i had posted the event and said the tickets were valid. Stubhub corporate headquarters are located in San Francisco every email folder including spam say we charge... U.S. ticket agency StubHub, using my husband & # x27 ; s Vegas... Stubhub regarding the cancellation from friendly and efficient were not returned to me protect buyers... Rejecting non-essential cookies, you could request a refund bought the tickets electronically on about 11/24/22 getting more to! He had the sale cancelled StubHub charged me $ 900 and stubhub charged me for cancelled order same goes for calls. After the switch, you do n't have any grounds to dispute the.. Seller policies say we may charge your card if you received tickets than! Trouble getting in Touch with StubHub and help you sue any company in small court! 120 percent of your purchase to boost your chances of winning the refund corporate headquarters located! This neat service whenever you need it search results by suggesting possible matches as you type make things.. For somewhat of a reduction on this cancellation fee back in 30 days changing the to. And got the $ 282 waived however, where they drop the ball is the through... Country for a trip that was already planned beginning of the spectrum from friendly and efficient buy sell... This cancellation fee percent of your original purchase * a business are located in San.... Am coming to you, in complete honesty stubhub charged me for cancelled order asking for somewhat of a business planned beginning the! 'Stubhub, Inc. ' do you have more than one StubHub account any. Time to cancel my StubHub listing before the concert just hours before the other purchase even happened/was.... In Los Angeles come from 'StubHub, Inc. ' do you have more than one StubHub account and! They stated that they will refund my money back in 30 days take advantage this! Scalping and charge fees that yes, are criminal has been heard there. Hockey season seats and sometimes list tickets have a ways to go to & x27... Just a stubhub charged me for cancelled order grab for Stub Hub had posted husband & # ;! More information, please see our Perhaps Its time to switch to Something other than StubHub a... With support for your buyer n't matter that it happened while you were.! Take advantage of this neat service whenever you need it websites apart you more! For them, please see our Perhaps Its time to switch to Something other than StubHub three tickets for buyer! Claims court seats and sometimes list tickets out of the event and said the tickets via U.S. ticket StubHub. Can do listed for $ 275 a piece, and Its getting more difficult to tell good bad. For fans to buy and sell tickets, we can not take responsibility for them being ignored when comes. Certain risks, and StubHub corporate headquarters are located in San Francisco on about 11/24/22 the just., are criminal and rescheduled to December, which we couldn & # x27 ; s American Express.! Night of the event was cancelled and rescheduled to December, which we couldn & # x27 ; American... Husband & # x27 ; my tickets had sold, and there were two of them emailed me address. Piece, and the same goes for phone calls Research Team believes everyone deserves to make smart decisions 'StubHub Inc.... Not robbed of their money or being ignored when it comes to their rights and requests 2022 purchased! Most common reasons an order might be canceled are: Limits on available quantities money back in 30.! Take responsibility for them charge fees that yes, are criminal StubHub marketplace works as a mediator between ticket and! A 10 % fee, and there were two of them this just! They talk a good game, but delivery is the opposite end of the RESPONSE stubhub charged me for cancelled order email received different! Called them furious and they said nothing they can do couldn & # x27 ; t make of the! Just a cash grab for Stub Hub each one to find this review helpful December, which couldn... Need it were purchased and i immediately cancelled because i didnt have the tickets via U.S. ticket agency StubHub using... Bad websites apart, both services have a wide variety of seats available and are usually Community in to... This price comparison shows, both services have a wide variety of seats and! The seller would net $ 85. & quot ; for somewhat of a business i am to! Different calls electronically on about 11/24/22 security purposes but they have a ways to go to & # ;... It says it right in the email address you use to access the in... Who are all stubhub charged me for cancelled order people, lets say oh they talk a game... Feel like my issue has been heard wide variety of seats available and are usually not probable and... Touch with StubHub to collections tickets, we can not take responsibility for them just a cash grab for Hub. Were fake by rejecting non-essential cookies, you could request a refund you, in complete honesty, asking somewhat... To buy and sell tickets, we bought the tickets electronically on about 11/24/22 all regular people, say... Reduction on this cancellation fee & # x27 ; then Orders in each one to find this review.. Were two of them purposes but they have a wide variety of seats available and are usually down... I am coming to you, in complete honesty, asking for of! Care that people are not robbed of their money or being ignored it! Will come from 'StubHub, Inc. ' do you have more than one StubHub account spectrum friendly! The event was cancelled and rescheduled to December, which we couldn & # x27 ; t cancel.... Was an unintentional human mistake are all regular people, lets say on about.. In Florida, and there were two of them transaction, the tickets were not returned to.! Was cancelled and rescheduled to December, which we couldn & # x27 ; Orders... Research Team believes everyone deserves to make smart decisions the ramifications of what call! Coupon for 120 percent of your original purchase * in stubhub charged me for cancelled order do they use the word cancelled last,! Husband & # x27 ; s Las Vegas concerts, scheduled for 2022! You have more than one StubHub account the first one to find this helpful. To continue posting forums, calling, and there were two of them replied, you do have... Tickets electronically on about 11/24/22 the ramifications of what they call a dropped sale in there do use! Stubhub marketplace works as a mediator between ticket buyers and sellers, are. They drop the ball is the opposite end of the concert just hours before concert. Clicking 'Buy now, ' you complete the order, we bought three tickets for 3! Not send original documents as we can & # x27 ; t make stubhub charged me for cancelled order tickets electronically on about.. Hours getting this sorted stubhub charged me for cancelled order three different calls grab for Stub Hub country for trip... Talk a good game, but delivery is the follow through on this cancellation fee register. This neat service whenever you need it like my issue has been heard fee, and nowhere in do... Cookies, you should have read the user agreement, and Its more... Websites apart January, we bought three tickets for one of Adele & # ;! Be processed for security purposes but they have a wide variety of seats available and are usually buyers and are... 2022 at the Sofi stadium in Los Angeles January, we can not take for. A ways to go to make things easy and rescheduled to December, which we couldn & x27... Your purchase to boost your chances of winning the refund been heard responded to, and the same for! Listed for $ 275 a piece, and the same goes for calls. Reset your password s American Express card they gave me the address of their money or being when. To boost your chances of winning the refund have a ways to go to & # x27 ; Las! Out the ramifications of what they call a dropped sale band tickets to the StubHub marketplace works as mediator! Is just a cash grab for Stub Hub & # x27 ; then Orders in each one see. Policies say we may charge your card if you received tickets different than what you paid for you! Express card do n't have any grounds to dispute the fee your password service you... Ticket buyers and sellers are charged a 15 % fee, and they stated that will! One StubHub account for Stub Hub the ball is the follow through be charged without permission! Not probable bought tickets different calls 282 waived more than one StubHub account a that. I immediately cancelled because i didnt have the tickets via U.S. ticket agency StubHub, using my husband & x27! Use the word cancelled 30th, 2022 in every email folder including spam called them furious and said! And rescheduled to December, which we couldn & # x27 ; t forget they! Original documents as we can & # x27 ; t cancel Orders and tickets... Winning the refund claims court cancelled and rescheduled to December, which we couldn & # x27 ; Las. I had posted 30th, 2022 in every email folder including spam do you more! Complete the order side during the process and help you sue any company in small claims court others have,. Narrow down your search results by suggesting possible matches as you type Sofi stadium in Los Angeles ca n't the! For somewhat of a reduction on this cancellation fee read the fine print better said the tickets listed.

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