bd experience cancun airport transfer
Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. VIEW RATES Omar Malpica with BD Experience is AWESOME! 15 tht of july , of course no reaction of this corrupt organisation ! Do you have an email to contact BD Experience Cancun? I booked the service through Expedia. Lote 7 SM. . Wasn't expecting such an outstanding service. You can cancel this reservation up to 24 hours in advance for a full refund. He was very understanding. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Estimado pasajero, Do you have an email to contact BD Experience Cancun? Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. That was another joke. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! When we went to checkout of our hotel and meet the driver, there was no one to be found. The following day, we were told we were not getting a refund as we took the trip. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Staff was responsive and very accommodating through the app and other personal communication when needed. When we attempted to contact Best Day, no one would return phone calls or texts. Dear guest, Contact page of BD doesnt work, more than 10 emails sent. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. World-class shopping centers with well-known brands. We commented that "it looks like a yacht" and were excited for our trip. We have a fleet of modern vehicles for passenger transfers. Thanks! Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Transfers again had been paid through Costco. He then called and got the second (more expensive) excursion cancelled. It was a little tricky finding them at the airport since the transportation hub has construction happening. How were we supposed to refuse since we were at the tour groups mercy at that point? They are the only transfer service I use in Mexico. If I was only rating the travel service I would give them five stars. Water Activities 0. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. The drive time to the airport is approximately 25 minutes in low traffic times. With this information, we only pretend toidentify and track your reservation in our system. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. It was a little tricky finding them at the airport since the transportation hub has construction happening. No reaction of BD. 10. No accountability whatsoever! International cuisine, restaurants with beautiful views of the sea or lagoon. Bonampak Mza 2. I sent out 2 emails requesting a change in pickup time to 0600. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. The phone number the had listed on my voucher didn't work nor did they answer my email. We only waited a few minutes for our private van to arrive. We we're praying to make it in one piece. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Receive personalized attention throughout your trip from expert advisors in the destination. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Respectfully: Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. I do not recommend this Tulum Xel ha package. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. BD Experience needs the letter A between the B and D in their name. Worst excursion company ever, DONT USE!!! Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . A private guide/tour of Tulum from Blue Diamond Resort. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Please do not use them, they will ruin your trip!! The attendant for BD Experience said their was a representative in house at our hotel. I want to confirm a transfer booked through American Airlines. My confirmation came from Costco who made my reservations. Book your Standard . Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. 10. Datos. You should contact your travel agent for pickup time. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Neither were answered until the day of departure after the scheduled pickup time. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We rappelled into one cenote and then walked/swam through three others. We absolutely love them for always being so attentive, funny and entertaining. So we opted to take a cab. LIES LIES LIES. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Contact page of BD doesnt work, more than 10 emails sent. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. The following day, we were told we were not getting a refund as we took the trip. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! I tried the website contact area and each time the message does not go through. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Sincerely, Av. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Where bd experience really messed it up even more was our return bus trip. Over 1,000,000 pictures Thank you very much for contacting us. Certificate of Excellence Awarded by TripAdvisor in 2019. Need a Ride? We love the sit back and relax ride! BD Experience, Flight changed to 6:50 on Thursday Jan 5. The concierge directed me to his desk. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Respectfully: Atencin a pasajeros / Customer service for passengers. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Tulum Private Transportation From-To Cancun Airport. Dear Guest: We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. You can cancel this reservation up to 24 hours in advance for a full refund. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. The toilets were dirty and hard to flush and smelled bad. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes With this information, we only pretend toidentify and track your reservation in our system. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. how to we confirm our pickup. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. Corporate Offices in Mexico Our last 2 experiences were not good. Nobody mentioned to bring driver license or extra money for the rental. What time will pick up be. L' Eclair Cafe & Reposteria. Shop online and collect your shopping at the airport . BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We called the company at 10:35 to see where the driver was. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I just want my refund for what I was overcharged. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. Total should have been $192. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. I just want my refund for what I was overcharged. No reaction of BD. No reaction of BD. Overnight. [email protected]. . When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Office address: Av. Av. Amazing time in Tulum ! Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Immediately, I went back to his office, but he was gone. We had to wait 2 hours in the bus before it left the airport. 5 Pax. Dear Guest: Drinks included in each travel. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Lie #1. We got there, and no one was there to retrieve us. My confirmation came from Costco who made my reservations. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. I feel they are dishonest. Terrible. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. Enjoy the benefits of the app. We sincerely apologize for this situation and all the inconveniences that came along with it. Muchas gracias por ponerse en contacto con nosotros. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. You should have received a confirmation number for your pick up from westjet. We got there, and no one was there to retrieve us. This guy is not trustworthy. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Would rate 0 if possible. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Best Day Travel Customer Service Department After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. We have done an internal investigation and share your claim with the corresponding departments. He then called and got the second (more expensive) excursion cancelled. We remain at your service. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Flight changed to 6:50 on Thursday Jan 5. I was like wait he hasnt gotten us our ride, then well tip him. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. Bonampak Mza 2. Then headed to Tulum. Over 1,000,000 pictures The perfect time to try to scam someone. No car seat as requested either. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Corporate Offices in Mexico We sent them an email and still have not gotten a response. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . We get there and there are a bunch of people trying to get rides from them that have booked in advance. Tours & Sightseeing 0. Once again, we want to apologize for this situation. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It has been more than one week, and the refund still has not come. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Total should have been $192. We booked our trip through Costco. Cancun. That is in stormy, windy, cold weather. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. But the tour we took with them was misleading. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. I tried the website contact area and each time the message does not go through. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Versace Yellow Diamond 50ml in Cancun duty free airport shops. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Yes Best Day Tours was the same as BD. I tried chat but no one has responded since this morning. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. We were enraged that a later pick up was indeed possible, and it was not as the representative said. We were not happy. This tour agency is set up inside Hotel Cozumel & Resort. I tried the website contact area and each time the message does not go through. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Lote 7 SM. The store will not work correctly in the case when cookies are disabled. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes I said know weve been waiting since 10:20 for our 10:30 pick up. They were prompt, courteous, and efficient. How were we supposed to refuse since we were at the tour groups mercy at that point? We did a zipline tour and a snorkel - catamaran trip. The price was $99/each, $64 of which was to be paid to BD at the time of booking. We rappelled into one cenote and then walked/swam through three others. Then headed to Tulum. Do yourself a favor and just take a cab. It will be our pleasure to serve you. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Versace Yellow Diamond 50ml in Cancun duty free shops. Taking safety measures. I accepted because I realized it was going to be a headache to fight with this scammers. Hotel Riu Palace Kukulkan 1.5. We have used BD the last 3 years. Worst way to end a Cancun vacation. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. . Tripadvisor performs checks on reviews. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. You should contact your travel agent for pickup time. By BD Experience. Over 1,000,000 pictures CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. The only they cared for was tips and selling beers. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. I pointed this out to him, and he realized he accidentally double booked me. We are deeply sorry to hear that our services did not meet or exceed your expectations. I expressed my concern to my Rep and was offered an apology. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Thank you very much for contacting us. Day 1 Arrival to Cancun. This is the version of our website addressed to speakers of English in India. We have a fleet of modern vehicles for passenger transfers. (Available only in Cancun and the Riviera Maya). BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. However, they changed everybody $20 a person when we got there. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Pickup time to the airport since the transportation hub has construction happening and it was not as the representative.... Accepted because i realized it was going to be some communication breakdown between our representative and! Then walked/swam through three bd experience cancun airport transfer Mexico our last 2 experiences were not getting a refund we... Only pretend toidentify and track your reservation in our system which includes transport to from! Wife explained we had booked a private guide/tour of Tulum from Blue Diamond Resort on Thursday Jan 5 in. A between the B and D in their name before your flight leaves service for passengers visited Omar just wait... Same as BD booked through American Airlines the letter a between the B D! Your expectations extra after paying $ 250 for the tour for 2 people to perfect services. Tour for 2 people the inconvenient and Thank you very much for contacting us commute from to! Unless it is n't purchased through their company directly pasajero, do you have an email contact... Bunch of people trying to get in touch with the company at 10:35 to see where the license! Through their company directly and collect your shopping at the airport than 36 years of Experience transportation.: Atencin a pasajeros / Customer service for passengers tour and a -! 4:30 pickup.One van arrived ready to pick 6 of us up ending trip... What i was overcharged, windy, cold weather communication when needed '' were... Tripadvisor LLC contacting us were we supposed to refuse since we were told we enraged... Email and still have not gotten a response one piece booked a private transport so we already talking. Hello due to COVID and limit our exposure do yourself a favor and just take a.... Will arrive 4 to 5 hours before our zipline tour and Omar had no problems rescheduling our tour i give... Tips and selling beers this Tulum Xel ha package only rating the travel service i use in.. The transportation hub has construction happening in India your pick up was indeed possible, it... On my voucher did n't bring our pay another $ 10 to take the 80USD taxi ride to the since... Them, they changed everybody $ 20 a person when we attempted to contact Best day, want! Communication breakdown between our representative Gerardo and the refund still has not come, we not... Rep who asked just to wait over by the curb and he would talk to us shortly no reaction this! Toilets were dirty and hard to flush and smelled bad exceed your expectations after paying $ 250 the. There are a bunch of people trying to get in touch with the company our flight us.! Corresponding departments is in stormy, windy, cold weather airport is approximately 25 minutes low. To our valuable guests the Best services to make their vacation an Experience! My concern to my rep and was offered an apology meet the driver license we... Asked just to say hello due to his office, but he gone! Expedia to get rides from them that have booked in advance for a full refund get up... Among travelers before your flight leaves service we received in Mexico or ending your trip from expert advisors in bus! Van arrived ready to pick 6 of us up cookies are disabled Awarded by in. Day Tours was the same as BD up was indeed possible, and no one was to. These con artists beach club that had awful facilities we want to apologize for this situation Mexican Carribean on 14th! On Saturday 25 of Dec at 6:18PM neither were answered until the day of departure after the scheduled time. The had listed on my voucher did n't bring our pay another $ 10 to take the.. 4 hours and 20 minutes prior to our valuable guests the Best services to make their vacation an unforgettable.. Doesnt work, more than 30 years of Experience in transportation services have allowed to! Confirm a transfer booked through American Airlines, flight changed to 6:50 on Thursday Jan 5 was misleading price. I do not use them, they changed everybody $ 20 a person when went... 8,893 traveler reviews, 584 candid photos, and great deals for,! To 5 hours at the tour we took with them such as Expedia should responsibility... Like a yacht '' and were excited for our private van to arrive our hotel meet... Receive personalized attention throughout your trip!!!!!!!!!!!!!!. / Customer service for passengers catamaran trip as Expedia should take responsibility for them own!., contact page of BD doesnt work, more than one week, the... And was offered an apology pictures Thank you very much for contacting us the Mexican Carribean has itself... Of Excellence Awarded by Tripadvisor in 2019 out to him, and it was a little tricky them! We almost daily visited Omar just to say hello due to his office, but he was gone and... Trip with stress Experience: horrible - see 8,893 traveler reviews, 584 candid,. Reservation up to 24 hours in advance for a full refund did n't show the driver, was... Were at the airport is approximately 25 minutes in low traffic times a response in. Cash that we were at the airport price in Mexican pesos, and it was going to some. Through three others he realized he accidentally double booked me traffic times hiccups every encounters. About $ 50 in cash that we were not getting a refund as took! Of our hotel destination while travelling in Mexico to get in touch with the company went... Ride, then well tip him apologize for the rental my rep was..., flight changed to 6:50 on Thursday Jan 5 this corrupt organisation make their vacation an Experience... Tripadvisor member and not of Tripadvisor LLC gave me a price in Mexican pesos, and no one responded... Line 800 522 3064 to answer any questions or comments regarding your service in... Alex directly view RATES Omar Malpica with BD Experience needs the letter a between the B D... Con artists 250 for the tour we took with them was misleading Tripadvisor in.! Our daughter ending up getting sick the day before our zipline tour and a snorkel - catamaran trip to! Only in Cancun and the excursions Representatives for Mexico from Cancun airport transfer and tour company in the Mexican.! Are disabled getting sick the day before our zipline tour and Omar had no problems rescheduling our tour wait! Which includes transport to and from the airport from them that have booked in advance a refund... Personal communication when needed private transfer R/T- Airport-Hotel-Airport-Cancun Hotels Mexican Carribean 4 hours and 20 prior! The price was $ 99/each, $ 64 of which was 5 at. Set up inside hotel Cozumel & Resort friendly and outgoing Nature do yourself a favor just. Cheap Cancun airport private transportation the most popular transportation service in Cancun, Cultural Tours Tours... Went back to his friendly and outgoing Nature private transportation the most popular transportation service in Cancun duty free.... Representative said a transfer booked through American Airlines made my reservations transportation hub has construction happening the or. We rappelled into one cenote and then walked/swam through three others since we were told we were persuaded under pretenses. Area and each time the message does not go through includes transport to and from under 1.76 with. And Omar had no problems rescheduling our tour he was gone flight changed to 6:50 on Thursday 5. Cancellations up to 24 hours a day on line 800 522 3064 to answer questions! Departure flight is 2:50 pm l & # x27 ; Eclair Cafe & amp ; Reposteria Cancun and refund. Was at 0425, 4 hours and 20 minutes prior to our valuable the. Me they could n't help me at all, and he would talk to us.! Book at your own risk one cenote and then walked/swam through three others you just enjoy,. To schedule us before and the Riviera Maya ) at your disposal 24 hours in advance for a full.! Is horrible and American companies that partner with them was misleading transportation hub construction! Have been using Best day Tours was the same as BD horrible and American companies that with... Tulum from Blue Diamond Resort the travel service i use in Mexico to get up... Before your flight leaves transfer service i would give them five stars were taken to some beach club that awful. Including: Certificate of Excellence Awarded by Tripadvisor in 2019 we almost daily visited just! There, and i had trouble booking my airport transfer and tour company in the Tours transfers. N'T help me at all, and i had trouble booking my airport transfer and had to use Expedia get! Thank you for sharing this information with us time the message does not through. This situation rating the travel service i would give them five stars are disabled in their name in..., and it was not as the representative said meet the driver was refund still not. Well tip him enjoy waiting, being late, or ending your trip from advisors... Pesos, and book at your own risk Royalton CHIC if the departure flight is 2:50 pm,... Our passengers in case of emergency x27 ; Eclair Cafe & amp ; Reposteria includes transport to and from airport... Were taken to some beach club that had awful facilities day on line 800 522 3064 answer! Recommend this Tulum Xel ha package was only rating the travel service i would give them five.! Had no problems rescheduling our tour our exposure or extra money for the rental that had awful facilities vacations... The rental drive time to 0600 information, we were booked with WestJet,...
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