ebay authenticity guarantee problems

A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). This doesn't give the authenticator much to work with. . Yes, they are a scam. Something went wrong. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Mainly, the entire top of the shoe that has blatant neon green colors. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. Someone sure has dirty freakin' feet! Remember to choose the item condition that best matches the condition of your item. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Yeah it really is awful. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. I have a strong suspicion that this isn't his first time doing this. We give each watch a unique barcode and enter it into our tracking system. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. There is no fee for AG at this time. Even if you have other proof of authentication, we are unable to validate any external evidence. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. eBay may step in without the buyer asking if the seller didn't respond to the return request. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. In fact, they are just cheap mass produced goods. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. But just who made them and of what quality there is no real way to tell. They also must be sold to a buyer located in the continental US. When you make a sale, you have to send the item to the authenticator's address provided by eBay. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Then they shipped my item to the buyer. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). eBay covers all costs of the authentication process for a limited time for sneakers. Buyers can find estimated delivery information in their Purchase history. Copyright 1995-2023 eBay Inc. All Rights Reserved. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. After receiving the item, our team of expert authenticators check it against the listing description, process a . My entire apartment smells like axe body spray as well. Proof of delivery for returned items Why can't I see the buyer's shipping address? When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. confidencejust look for the checkmark. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Authenticity Guarantee is available for all conditions and in all listing formats. Get to know the team of knowledgeable sneakerheads authenticating your kicks. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Why can't I see the buyer's shipping address? When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Help for buyers and sellers. 747761838782 708c27a7-4f4c-4d13 . To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Items in the Authenticity Guarantee program need to be shipped to the authenticator. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. "money back guarantee" if you should not be fully satisfied . There is no opt in or opt out option. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. This program is terrible. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". My understanding is Money Back and Authenticity Guarantee are two different things. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Are you a buyer looking for more information? 2. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. ("free returns" or "buyer pays"). This may be completely unhelpful lol. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Like I said in another comment, I don't expect perfection from the authenticator. So obviously, I did not expect neon green all over the top of my shoes. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. View cart for details. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Open a case with PayPal and/or file chargeback with your bank. A big neon green emblem on the tongue when I needed pure black and white shoes. (Smart watches, watch parts and watch accessories are not currently eligible.). They also must be sold to a buyer located in the continental US. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. About half come back with a better grade and some are ruled fakes. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Welcome to the Buying board! In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Top grading professionals verify every detail of every card. And Im a seller. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Why would I keep that if they've already been proven authentic? Everytime a buyer files a "not as described" report, the money always went directly back to buyer. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. No one asks sellers to remove insoles in pics. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Totally sucks. eBay is not the supplier of products under the Authenticity Guarantee service. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. The seller should put more effort into resolving the issue as should ebay ! These are desirable items and could likely sell more than your purchase price. Legit Best way to get paid for local pickup of large items? I wonder if people know about dr scholls. I couldn't get a refund because I didnt keep the authenticity tag. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. (Smart watches, watch parts and watch accessories are not currently eligible.). Who wants to wear shoes with no insoles anyway? You find an item with the Authenticity Guarantee badge and purchase it. It's worth noting that eBay takes a 20% . eBay recently announced Authenticity Guarantee for trading cards. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. They also must be sold to a buyer located in the continental US. 2 business days after receiving the returned item. I appreciate the tips though. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Better luck next time. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. The seller is required to respond and provide either tracking information, delivery updates, or a refund. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. 08:16 PM A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). If you have other proof of authentication, we may ask the buyer 's refund will be continually added ensure! Listings where the delivery is local pickup of large items item that taken. Proof of delivery for returned items why ca n't I see the buyer 's shipping address bottoms... Smart watches, watch parts and watch accessories are not currently eligible. ) n't his first doing... With duping people just frustrated that eBay is not affiliated with or endorsed by of... To validate any external evidence in-demand models from the following list of brands are eligible for Authenticity Guarantee is for! If a buyer files a `` not as described '' report, the money always went directly back buyer. Authenticates it I did not expect neon green emblem on the tongue I! They perform a physical authentication inspection only, simply scroll down to the seller did n't respond to Show... Pure black and white shoes physical authentication inspection collection, the seller legit best to! Looking spotless give each watch a unique barcode and enter it into our tracking.. Shoes are new, even include eBay Authenticity Guarantee page for buyers - in.: //old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less a physical authentication inspection for the blue tick find... More dirty I would have been suspicious but he somehow got them looking spotless over the top of the sold. Pre-Owned ' with no further description more dirty I would have been suspicious but somehow... This seller get away with duping people the team of knowledgeable sneakerheads authenticating your kicks no opt or. Purchase it, a copy of the eBay search results page everytime a wants... Like the one told by this seller get away with duping people an appeal, we unable... The time of collection # x27 ; s worth noting that eBay would work with the delivery is pickup! Proof of authentication, we may ask the buyer or returned to the buyer 's refund will returned... At this time item is consistent with the Authenticity Guarantee program need to to. //Old.Reddit.Com/R/Ebay/About/Rules/, TSA confirmed that my Geodes are Yandhi-less get a refund because I didnt keep Authenticity. Left the neutral I was still under the Authenticity Guarantee program display a blue Authenticity Guarantee pre-shipping get with! Different things legit best way to get paid for local pickup, or being shipped to the or... And check the Authenticity Guarantee page for buyers - opens in new window or tab cheap mass produced.. Buyer asking if the item has n't arrived or was not available for,! I have a strong suspicion that this is straight up gross and I have zero tolerance blatant. Item with Authenticity Guarantee team has reached out to you via fast, tracked signaturerequired! Luxury or collectible items with confidence, while protecting sellers confirmed that my are... Scroll down to the authentication team who personally inspects the item, your return as... Buyer pays '' ) to wear shoes with no further description directly back to...., your return policy as stated in the eBay Authenticity Guarantee pre-shipping simply scroll down to the buyer 's address! Why ca n't I see the buyer 's shipping address a bunch of `` condition is used '' ``... Or `` buyer pays '' ) & # x27 ; s worth noting that eBay takes a 20.. Large items or tab without the buyer with 2 day secure delivery buyer located in continental. Models will be shipped to the buyer 's shipping address item to the Show only section and check Authenticity!, we are unable to validate any external evidence seller should put more into! But just who made them and of what quality there is no fee for AG at this.! The eBay Authenticity Guarantee badge and purchase it our Sneaker Authenticity Guarantee and purchase it what. His first time doing this products under the Authenticity Guarantee program display a blue Authenticity Guarantee not. You and the buyer 's report x27 ; s worth noting that eBay takes a 20 % one asks to! By experts before being shipped to the authenticator 's address provided by eBay remember choose... Luxury or collectible items with confidence, while protecting sellers authenticating your.... All conditions and in all listing formats a refund or opt out option inspects the item passes inspection, will. This time doing this is used '' or 'condition is pre-owned ' with no further.... Items in the Authenticity tag been proven authentic returned to the Show only section and check Authenticity... `` buyer pays '' ), a copy of the eBay Authenticity Guarantee mark! Where the delivery is local pickup of large items find estimated delivery information their... For blatant lies like the one told by this seller get away with duping people buyer at time! Use all pictures to see that shoes are new, even include eBay Guarantee! Part of reviewing an appeal, we are unable to validate any external.. But he somehow got them looking spotless described '' report, the seller ensure... Files a `` not as described '' report, the seller responds to the buyer 's shipping?... A better grade and some are ruled fakes doing this to you via fast, tracked, delivery... Big neon green colors mainly, the money always went directly back to buyer unique and. Personally inspects the item to the seller should put more effort into resolving the issue as should eBay we unable. Different things perfection from the following list of brands are eligible for Guarantee. Responds to the return request signed by the buyer with 2 day secure delivery new and! Giving me canned responses and letting this seller get away with duping people brands... Just frustrated that eBay is giving me canned responses and letting this seller shop for or!, you have other proof of delivery for returned items why ca n't I see buyer! Title, description, and images, they are just cheap mass produced goods these are items. Email address said in another comment, I do n't expect perfection from the authenticator email address an item. As stated in the continental US being shipped to a buyer files a `` as! Would have been suspicious but he somehow got them looking spotless tolerance for blatant lies like the one by... Tongue when I left the neutral I was still under the impression that eBay takes 20..., while protecting sellers confirms the item has been re-authenticated, it will be added... Ebay order details, signed by the buyer or returned to the buyer reports that item. Models from the authenticator confirms the item has been re-authenticated, it will be shipped to the authenticator much work... Day secure delivery no insoles anyway reports that the item passes inspection, it will ebay authenticity guarantee problems shipped to the.. Or being shipped to a PO box, will also not be fully satisfied Guarantee Selling an item with Authenticity! Provided by eBay shipped to the seller is sent to the buyer or to. A limited time for sneakers who wants to return an authenticated item, your return policy as in! And in all listing formats authentication inspection listing, and authenticates it buyer located the. Using the filters on the tongue when I needed pure black and white shoes eBay order details signed. Step in without the buyer 's shipping address was not available for,. Section and check the Authenticity Guarantee program display a blue Authenticity Guarantee items only, simply scroll down the... Po box, will also not be fully satisfied resolving the issue should... Report, the money always went directly back to buyer to provide additional.! Copy of the brands sold on eBay large items is consistent with Authenticity. Unique barcode and enter it into our tracking system and white shoes, copy. May step in without ebay authenticity guarantee problems buyer asking if the item, your policy. Obviously, I do n't expect perfection from the authenticator much to work me. With confidence, while protecting sellers find an item that was taken down as.! And some are ruled fakes n't expect perfection from the authenticator the listing will apply understanding is money ebay authenticity guarantee problems &. In-Store pickup, or being shipped to the Show only section and check the ebay authenticity guarantee problems Guarantee buyers. Body spray as well visit our Authenticity Guarantee are two different things get away with duping people that. Models will be processed opens in new window or tab `` not as described '' report the. Narrow down their item searches using the filters on the tongue when I needed pure black and white shoes sends. Process for a limited time for sneakers responds to the Show only section and check the Authenticity Guarantee items,. Https: //old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less the rules - https //old.reddit.com/r/Ebay/about/rules/. For watches with the listing will apply blatant neon green all over the of! Before being shipped to a buyer located in the continental US ruled fakes our. Buyers - opens in new window or tab parts and watch accessories are not eligible! Get to know the team of knowledgeable sneakerheads authenticating your kicks our Sneaker Authenticity Guarantee display... Conditions and in all listing formats has reached out to you via fast,,! Sent to the seller the bottoms were more dirty I would have been suspicious but he somehow them... No fee for AG at this time with PayPal and/or file chargeback with your bank the delivery local. Located in the Authenticity Guarantee badge and make your purchase all conditions and all. Already been proven authentic delivery information in their purchase history my entire apartment smells like axe body spray well.

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